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Chapter

Troubleshooting

Thischapterprovidesdetailedinformationonthefollowingissues:

•AvailablediagnostictoolsforFRUandShelfManagerproblems.

• Generaltroubleshootingproceduresthatapplytoalarms,systemevents,andsensorand

temperaturevalues.

•IPMIandIPMBtopicsandtroubleshootingprocedures.

•IssuesrelatedtoFRUorshelfoperation,suchasrespondingtotemperatureandother

sensoralarmsordealingwithlossofcommunicationwithaFRU.

•IssuesrelatedtotheShelfManageritselfanditsoperation.

•IssuesrelatedtoshelfFRUinformation,includinghowtoidentifyshelfFRUinformation

problemsandhowtosaveandrestoreshelfFRUinformationusingthefrurwcommand.

Important:ManyoftheexamplesinthischaptershowthecommandsyntaxfortheRadisy s

CLI.Fordetailsonsyntaxandoptions,seetheCLIReference.

Diagnostic tools

TodiagnosebothFRUandShelfManagerproblems:

•Usetheplatform‐managementCLI,whichisintendedforusebyfieldpersonnelwith

limitedknowledgeofIPMIandATCA.

•UseIPMIdiagnostictools.Fordetails,seeIPMIandIPMBtroubleshootingtopicson

page 104.

•UsetheshmgrdiagLinuxutilitytogetthestatusoftheShelfManagerandtheShelf

ManagermoduleandtogatherfilesthatcanbesenttoRadisyswhencontactingTechnical

Support.Fordetails,seeUsingtheShelfManagerdiagnosticsutility.

Note:ThisutilityissupportedontheATCA‐6002shelfwhentheShelfManagerisrunning

inenhancedmode;however,theutilitydoesnotlookforredundancyanddoesnotcheck

forLANsynchronizationinterfacestatus.

•UsethesampleHPIapplication,hpiapp.Thisapplicationpresentsthestatusoftheshelf

andFRUsfromanHPIperspective.Thesampleapplicationisintendedfordevelopers

familiarwiththeHPIspecification.

•Usethird‐

partyHPItools,suchasOpenHPI.

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RadiSys ATCA-4616 Spezifikationen Seite 98